Customer Training

Our Focus 

The customer training department provides quality learning opportunities which enhance the knowledge and performance required of operations and support personnel for the reliable operation of the bulk electric system and to participate effectively in SPP's Integrated Marketplace.

Customer training collaborates with the Operations Training User Forum (OTUF) to develop relevant training for stakeholders. To learn more about the OTUF, click here.

Southwest Power Pool, Inc. is recognized by the North American Electric Reliability Corporation (NERC) as a continuing education provider and adheres to the NERC Continuing Education Program Criteria.

Below are what our stakeholders have to say about our training:

  • “The training (computer-based training) CBTs are very informative, well developed, easy to use.”
  • “The SOC participant-facilitator interaction kept all engaged and facilitated the absorption of the material. It was a lot of fun and engaging.”
  • “Thank you for the excellent training (Lighting the Way). … It was incredibly effective — I learned a lot, have retained a lot and it has informed the way I think about the rest of my work.” 

Contact Information

For training questions, email customer training.

For SPP Learning Center questions, email the Learning Center administrator

SPP PMO and Customer Services Director        SPP Customer Training Manager
Russell L. QuattlebaumLeslie Sink